FREQUENTLY ASKED QUESTIONS
What are the visiting hours?
Our visiting hours are 7am to 9pm, however, we are open 24 hours a day. If you or a family member have a special need please let one of our nurses know and we would be happy to do everything we can to accommodate you.
Does each room have a television?
Resident rooms come equipped with a television set for every resident. All televisions also have cable programming. For our residents’ convenience, we also provide personal pillow speakers so each resident can watch a different channel.
How often will the rehabilitation staff work with my loved one?
Any rehabilitation services must be ordered by the resident’s physician, so each resident will be seen according to the direction of their physician. Our in-house rehabilitation staff works with residents Monday-Friday with Saturday and Sunday as make up days in case a resident has missed a day during the week. Therapists would be happy to have you join them for a loved one’s rehabilitation session.
Does each room have a telephone?
Every bed in the facility has a telephone with local service and it’s own direct dial in number to contact your loved one directly in their room, without going through a switchboard. Upon admission, the receptionist will provide you with a phone number.
Can I bring my family pet to visit?
Pets are always welcome at HVHC. However, for the safety of our residents and staff, we ask that you clean up after your pet and keep him/her with you at all times. Updated shot records must be provided upon request.
What belongings do I need during my stay?
- Comfortable Clothing
- Sneakers or Comfortable Shoes
What to leave at home.
Any valuable or irreplaceable items